Terms of Service

Clear Line Environmental Solutions, LLC is a licensed liquid waste management company operating in Miami-Dade, Broward, and Palm Beach counties in the State of Florida. Our services include, but are not limited to:

• Septic tank pumping and maintenance
• Grease trap cleaning and service
• Environmental and liquid waste removal
• Scheduled and emergency waste management services
• Any additional services as agreed upon in writing

All services are subject to availability, applicable law, and the terms outlined in any service agreement or work order executed between the parties.

Service appointments may be scheduled by phone, email, or through any booking mechanism made available by Clear Line. By scheduling an appointment, you agree to the following:

• You will provide accurate information regarding the location, scope, and nature of the requested service
• You or an authorized representative will be available or accessible at the service location during the scheduled window
• You will provide safe, reasonable access to the service area, including any equipment, tanks, or infrastructure requiring service
• Cancellations must be communicated to Clear Line with reasonable advance notice — a minimum of 24 hours is requested

Clear Line reserves the right to reschedule appointments due to weather, equipment issues, or other circumstances beyond our control. We will make reasonable efforts to notify you promptly in such cases.

Payment for services is due as outlined in the applicable invoice or service agreement. The following general terms apply:

• Invoices are due upon receipt unless otherwise specified in a written service agreement
• Accepted forms of payment include check, ACH transfer, and other methods as specified at the time of service
• Accounts past due by more than 30 days may be subject to a late fee of 1.5% per month on the outstanding balance
• Clear Line reserves the right to suspend services for accounts with outstanding unpaid balances
• Customers with active service agreements will be billed in accordance with the schedule set forth in that agreement

All pricing is subject to change. Clear Line will provide reasonable advance notice of any pricing adjustments to existing service agreement customers.

Clear Line stands behind the quality of every service we provide. If you are not satisfied with the work performed, you agree to notify us within 48 hours of service completion. Clear Line will, at our discretion, return to correct the issue at no additional charge. This guarantee applies to the workmanship of our technicians and does not cover conditions outside the scope of the original service request. This guarantee does not apply to issues caused by pre-existing conditions, customer-provided materials, or circumstances outside the reasonable control of Clear Line personnel.

To ensure safe, effective, and complete service, customers agree to:

• Disclose any known hazards, structural concerns, or pre-existing conditions at the service location prior to service
• Ensure that access points (lids, covers, drains, cleanouts) are accessible and unobstructed at the time of service
• Not introduce materials into septic or grease systems that are prohibited by law or that would compromise service effectiveness
• Comply with all applicable local, state, and federal regulations governing liquid waste and environmental compliance on your property
• Provide accurate and complete information when completing any intake forms or service requests

Clear Line Environmental Solutions, LLC shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with services rendered, including but not limited to loss of business, loss of revenue, or damage to property not directly caused by the negligence of our personnel.

In no event shall Clear Line's liability to any customer exceed the total amount paid by that customer for the specific service that is the subject of the claim during the 90-day period preceding the claim.

Clear Line is not responsible for pre-existing system failures, structural deficiencies, or damage resulting from conditions that were not disclosed to us prior to service.

Clear Line operates in full compliance with applicable Florida Department of Environmental Protection (FDEP) regulations, county health department requirements, and all federal, state, and local environmental laws governing liquid waste collection, transportation, and disposal.

Customers are responsible for ensuring that their facilities comply with applicable regulations and for maintaining all required permits. Clear Line is not liable for regulatory violations arising from conditions at a customer's property that existed prior to or independent of our services.

All content on the Clear Line website, including text, graphics, logos, images, and service descriptions, is the property of Clear Line Environmental Solutions, LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

Clear Line reserves the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to our website or written notice to customers with active service agreements. Continued use of our services following any modification constitutes acceptance of the revised terms.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising out of or relating to these terms or the services provided shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

Prior to initiating any legal proceeding, both parties agree to make a good-faith effort to resolve disputes through direct communication. Clear Line encourages customers to contact us directly with any concerns before pursuing formal remedies.

If any provision of these Terms of Service is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. All remaining provisions shall continue in full force and effect.